Please use the Major Incident Report template in Annex 1 to the guidelines to report an incident. You can find it under “Downloads” below. The Excel file contains the forms for initial, intermediate and final reporting.
Please use our Digital Supervision Portal (DLT) to upload your report and any relevant supplementary documentation, unless it has been explicitly indicated that you should report in a different manner. The DLT uses eHerkenning. Please note: to use the DLT, you must be authorised for the “Supervisory applications” web service. You will find more information here.
We ask you to submit you report in English, because we need to forward it to the EBA and the ECB immediately. Please refrain from including sensitive personal data where possible.
You are free to also report any incident to us by telephone, before or after you submit the mandatory report.
If you have any questions, please address them to your account supervisor or contact us by email at email@example.com